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It is natural and even expected that whenever a group of people gather in one place in order to accomplish a task that disagreements, differences of opinion, and conflict will occur. Many people tend to shy away from confrontation, viewing it as a negative or uncomfortable event, that will often bring disastrous results. I have witnessed people walk away from disagreements carrying personal offense over an issue that has been damaging to the relationship. Consequently, a tendency to avoid confrontation, contribute to problem solving tasks, and collaborate effectively with one another will develop among colleagues. This type of staff culture is highly ineffective, debilitating, and unacceptable for a highly productive learning team. Conflict is actually a positive thing that can inspire the best in individuals and solutions moving forward, as long as it doesn’t become combat.
As an administrator of a school, I have dealt with a number of conflicts at our school that have arisen between staff, students, volunteers, and parents in different combinations of all of these groups of individuals. Every conflict involved different people and different issues; however, they all, in one way or another, had one thing in common… communication or more accurately… miscommunication. (more…)